• In stock orders ship within 24 hours.
• Sunday orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• We are not responsible for inaccurate freight charges where the manufacturer provides incorrect weight and size details.

• Email us to arrange for any returns by using our contact form for your supplier: https://www.oemgenuineparts.com/contact-us
• No returns on any non-stocking part under $12.00 as we cannot return them to Toyota. If the part is under $12.00 and is a part we normally stock we may accept a return. Please call.
• A copy of the invoice will need to be included with the return.
• Return freight charges are the responsibility of the customer unless otherwise previously agreed to by both parties.
• A 25% return fee will be assessed for all returns not determined to be our responsibility.
• Parts must be good resaleable condition and in the original packaging to receive credit. Packaging must be undamaged and clean.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Most electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used, or do not meet the above criteria.
• Return requests need to be within 30 days of receipt.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.